Frequently Asked Questions

umVIP is an elevated concert experience featuring amenities such as concert tickets, meet-and-greet opportunities, early entry, preferred viewing sections, signed event posters, UMLive downloads, commemorative laminates, and exclusive merchandise. Each venue and show experience is different so the amenities available will vary show to show.

This is a more modest version of the standard umVIP offering, with specific details varying by individual show.

Packages are available through individual umVIP pages during the event pre-sale period.

We use the name and email you provide when you purchase your package to send package information and updates.

Most programs offer installment payment options, with details provided at checkout.

Attendees collect tickets at a umVIP check-in desk (at the venue or hotel) on the program's first day, typically between noon and showtime. Amenities are also distributed there.

Notify the team 48 hours ahead to arrange alternative accommodations.

Yes, with a $25 transfer fee. Contact [email protected] with name change details.

Merchandise can be shipped for a standard shipping fee. Any merch not claimed or collected by the show date will be forfeited.

Yes, notify them in advance.

Likely yes. Contact them beforehand with item details for venue approval.

Photos are permitted and encouraged. However, if the meet and greet for your specific event is taking place inside of the music venue only point and shoot cameras will be allowed.

Email [email protected] for assistance.